Wednesday, 2 February 2011

I ♥ Mary Portas

I know I might be a little behind the times here but I have only just had chance to watch Mary Portas : Secret Shopper on Channel 4. I am hooked!

Having never seen Mary Queen Of Shops I wasn't quite sure about her but the idea of the show is genius! The show is all about her trying to improve customer service for us, the shoppers. I watched the 1st episode about High Street chain Pilot and was jumping up and down screaming at the tv. For ages I have been totally infuriated by the lack of knowledge and service you get in some shops. Even when you take a photo from a magazine or blog in showing exactly what your looking for, the shop assistant just momentarily stop their conversation and gesture "if it's here, it's over there" and "if it's not out, we haven't got it" It's so annoying and frustrating. Mary doesn't blame the staff though but the management.

Then I remembered this Liz Jones Article from The Daily Mail I read a couple of weeks ago. It's a little bit shocking how little the shop assistants in this article seem to know about clothes and how uninspiring they are.

It shouldn't be so unexpected when shops actually deliver on service. I have had great experiences recently thanks to first class service in Whistles and Joy. It really does make me want to shop there more often when the staff are helpful, hardworking and friendly. Is it really so hard? Where on the High Street do you get the best service?

Thanks to Mary, next time I'm not looked after I am going to complain to the management and ask for better or not spend.

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